Refund & Returns Policy

At VivaZin, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your product, please review our Refund & Returns Policy below.

1. Returns & Exchanges

Due to the nature of our products, we only accept returns or exchanges in the following cases:

  • Damaged or Defective Products: If the item is received damaged or defective.
  • Incorrect Items: If you receive an item different from what you ordered.
  • Size/Print Issues: If the product does not match the description or size ordered.

Please note that we do not accept returns or exchanges for items due to buyer’s remorse or incorrect size selection unless the size differs from the ordered product.

2. How to Request a Return or Refund

To initiate a return or refund, please contact us within 14 days of receiving your order. Provide the following information:

  • Order number
  • Photos of the product showing the issue (damage, defect, or incorrect item)
  • Description of the issue

Failure to provide photos or sufficient details may delay the return or refund process.

3. Refund Processing

  • Approved refunds will be processed within 7 business days after receiving and inspecting the returned item (if applicable).
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent).

4. Replacements & Exchanges

If you qualify for a replacement or exchange, we will send the replacement product free of charge once the original item (if requested) is returned and inspected.

5. Items Not Eligible for Return

We do not accept returns for:

  • Final sale or clearance items
  • Customized or personalized products
  • Items showing signs of wear or misuse

6. Return Shipping

  • Customers are responsible for return shipping costs unless the issue was due to our error.
  • We recommend using a trackable shipping service to ensure we receive your returned item.

7. Contact Information

For any questions about returns or refunds, please contact our customer support at:
Email: support@vivazin.com